Child seat not allocated together with parent on ticket booking request to modify and allocate it together
Train Details
Complaint Details
Complaint Text
Child seat not allocated together with parent on ticket booking request to modify and allocate it together
Complaint Description
I recently booked train tickets for my wife and my child. While booking, I selected a window preference for my child and "No Preference" for my wife. However, despite multiple seats being available, their seats have been allocated separately. I request you to adjust their seat allocation so that they can sit together, considering that a child is traveling and requires parental supervision. Additionally, I urge the technical development team to review and improve the seat allotment logic. When a group of passengers is traveling together—especially with a child—the system should prioritize seating them together by considering age and available seat distribution. This is a fundamental expectation and should be handled with maximum effort to ensure a comfortable journey for families. PNR Number: 4734309916 I appreciate your prompt attention to this matter and look forward to a resolution.
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